Frequently Asked Questions
About Greenback US Expat Tax Services

Are you confused about US taxes for Expats?

Mistakes on your US expat taxes can be very time-consuming and costly.

Greenback Expat Tax Services makes life better for Americans living abroad and aims to take away the anxiety and hassle of helping US expats become and stay compliant with their US taxes while overseas.

Our accountants are all United States CPAs, or IRS Enrolled Agents with extensive and specific experience with expatriate taxation. Our customers value having a dedicated expat expert accountant in charge of their US expat taxes.

We are able to make the process of filing taxes fast and easy by providing our customers with an online system for sharing documents and do our best to make the US expat tax filing process as simple as possible for you.

If you are thinking about working with a US expat tax professional but still have a few questions, get all the answers here.

Do you prepare tax returns for other countries, as well?

At this time, our accountants can provide expert tax services and advice for the US, UK, and CAN. However, we are looking into expanding our network to include additional country-specific accountants – so this may be an option in the near future. Check back with us frequently for updates!

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How can I contact Greenback Expat Tax Services?

Due to the many time zones we operate in, the best way to contact us is via email: info(at)greenbacktaxservices.com. If you prefer to speak via phone, you may also call us toll-free by telephone: 1-888-362-5032.

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How can I pay for my US expat tax services?

We accept MasterCard, Visa, American Express, Diner’s Club or JCB for payment. In cases where that is absolutely not possible, you can also wire money directly to us, but there is an additional $25 charge for the incoming wire transfer. If you need to pay via wire transfer, email us at support(at)greenbacktaxservices.com. We do not accept paper checks.

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How do I share my expat tax documents with you?

We provide you with access to our secure portal – the Greenback Tax Companion – which is protected by the same 256-bit encryption you would find on any international bank’s website. This portal will be used by you and your Greenback accountant to securely exchange information. We do not recommend emailing any sensitive tax documents, as email is not a secure form of communication.

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How do you keep your prices so low?

First, our loyal customer base returns to us every year, and they spread the word to their expat friends, too! Second, because we are a virtual team, we do not have offices which helps save on many overhead operating costs. This allows us to spend money where it matters: on ensuring our customers have a reason to return every year. We do this by hiring an exceptional team of expat-expert CPAs and IRS Enrolled Agents and by investing in industry-leading applications that ensure our clients’ information is encrypted and secure while keeping it accessible and easy to use.

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How does your US Expat Opinion Survey work?

There’s nothing more American than voicing your opinion, which is why Greenback is proud to conduct our annual US Expat Opinion Survey.

In this brief survey (5 minutes or less), we ask for your thoughts on filing taxes and other issues relevant to Americans living abroad. Unite with expats around the world to make your voice heard; plus, you can enter for a drawing to win a $1000 gift card to Hotels.com. Take our 2018 survey now!

Or, view our 2017 results.

 

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How secure is your website?

Simply stated, our website is extremely secure. We use the same 256-bit encryption used by international banks around the world. Your information is only accessed by the CPA or IRS Enrolled Agent who is preparing your tax returns.

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Who are your accountants?

All of our accountants are US CPAs or IRS Enrolled Agents who have extensive and specific experience with expatriate taxation. You will work only with your assigned Greenback accountant throughout the process (i.e., we don’t pass off your information to other associates to handle the data or tax work – we don’t believe that is secure or results in the best quality work).

You can view our entire team to better understand their backgrounds and experience here.

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Who will actually prepare my US expat tax return?

You will be assigned an accountant (either a CPA or an IRS Enrolled Agent) upon registering with Greenback Expat Tax Services, and this accountant will prepare your tax return for you. Your accountant will take the time to get to you know you and your specific situation, answer any questions you have, and be on hand the following year to keep you compliant with your US filing requirements. The work of preparing your tax return is not outsourced!

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Why can’t I do my tax return myself?

Although you may feel comfortable preparing your US tax return while living in the US, expatriate taxation is often very complex. There are additional forms and schedules that must be filed in order to reduce or eliminate double taxation, and you may need to report foreign bank accounts to the US Treasury, the IRS, or both via the FBAR and FATCA Form 8938, respectively. You may even need to consult relevant tax treaties to ensure you are able to minimize your US tax liability. Mistakes on your US expat taxes can be very time consuming and costly, which is exacerbated by the fact that the tax laws can change thousands of times per year. It will take much longer than the IRS’s estimated 30 hours to prepare your tax return if you need to learn about the additional forms and schedules, find tax software that can accommodate your needs, enter all the data, and check the return. At the end, you still are not guaranteed a correct tax return!

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