Frequently Asked Questions
About Greenback US Expat Tax Services

Are you an American living abroad struggling to navigate the tax process? Greenback specializes in US tax for expats. Get all the information you need now.

How does your 2016 US Expat Opinion Survey work?

Greenback, along with our survey advisory board, made up of expat influencers – including Where Americans Are Welcome, Expat Network, Expat Everyday Support Center, FAWCO and World of Expats, is proud to present the annual Expat Opinion Survey. In this brief survey, we ask for your thoughts on filing taxes as an American living abroad. This is the perfect way to ensure that your voice is heard! To express our appreciation to you for completing the survey, we are excited to share the survey insights with you. Want to take our survey now? Simply click here!

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Do you prepare tax returns for other countries, as well?

At this time, our accountants can provide expert tax services and advice for the US, UK, and CAN. However, we are looking into expanding our network to include additional country-specific accountants – so this may be an option in the near future. Check back with us frequently for updates!

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Who will actually prepare my US expat tax return?

You will be assigned an accountant (either a CPA or an IRS Enrolled Agent) upon registering with Greenback Expat Tax Services, and this accountant will prepare your tax return for you. Your accountant will take the time to get to you know you and your specific situation, answer any questions you have, and be on hand the following year to keep you compliant with your US filing requirements. The work of preparing your tax return is not outsourced to Egypt, India or anyplace else!

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How can I pay for my US expat tax services?

We accept MasterCard, Visa, American Express, Diner’s Club or JCB for payment. In cases where that is absolutely not possible, you can also wire money directly to us, but there is an additional $25 charge for the incoming wire transfer. If you need to pay via wire transfer, email us at support(at)greenbacktaxservices.com. We do not accept paper checks.

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How do you keep your prices so low?

First, our loyal customer base returns to us every year, and they spread the word to their expat friends, too! Second, because we are a virtual team, we do not have the additional hefty cost of offices, commutes, etc. This allows us to spend money where it matters: on ensuring our customers have a reason to return every year. We do this by hiring an exceptional team of expat-expert CPAs and IRS Enrolled Agents and by investing in industry-leading applications that ensure our clients’ information is encrypted and secure while keeping it accessible and easy to use.

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How secure is your website?

Simply stated, our website is extremely secure. We use the same 256-bit encryption used by international banks around the world. Your information is only accessed by the CPA or IRS Enrolled Agent who is preparing your tax returns.

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How do I share my expat tax documents with you?

We provide you with a secure data folder, protected by the same 256-bit encryption you find on any international bank’s website. This folder will be used by you and your Greenback accountant to securely exchange information. We do not recommend emailing any sensitive tax documents, as email is not a secure form of communication.

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Who are your accountants?

Our accountants are all US CPAs or IRS Enrolled Agents who have extensive and specific experience with expatriate taxation. You will work only with your assigned Greenback accountant throughout the process (i.e., we don’t pass off your information to other associates to handle the data or tax work – we don’t believe that is secure or results in the best quality work).

You can view our entire team to better understand their backgrounds and experience here.

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How can I contact Greenback Expat Tax Services?

Due to the many time zones we operate in, the best way to contact us is via email (info(at)greenbacktaxservices.com). If you prefer to speak via phone, you may also call us toll-free by telephone (1-888-362-5032).

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Why should I choose Greenback over other US expat tax preparation providers?

While there are many tax preparation firms available, we pride ourselves in offering a service that is a cut above the rest. Our accountants are all US CPAs or IRS Enrolled Agents with extensive and specific experience with expatriate taxation. Your accountant will work with you to prepare your return and answer any questions you have before, during and after your return has been prepared. We offer a secure data portal to upload your documents. Your information is 100% safe with our 256-bit encrypted site and is never shared with a third party. We do our best to make the US expat tax filing process as simple as possible for you, starting with not making you do all of the calculations or fill out endless forms. Finally, we believe in honest, transparent, flat-fee pricing. All our prices are listed openly for you to review and understand before you engage with us.

But don’t take our word for it! We invite you to read what our current customers have to say about why they love working with us!

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