Expert US Expat Tax Preparation. Simplified. Resolved. Designed to save you time and money.

Work with Greenback

Who we are looking for…

We are always looking for expat tax accountants who are well-versed in the tax issues facing Americans living abroad.  But that’s not enough. Every member of our team, from accounting to management, goes the extra mile to take care of our customers. Whether it is finding every potential deduction or providing a timely answer to a customer’s question, Greenback team members must go above and beyond.

Current job openings at Greenback

UK Tax Accountant

Are you a Chartered Accountant who has a passion for providing excellent customer service? If so, we have the perfect opportunity for you!

We have a large number of customers in the UK who will need help filing their self-assessments as well as assistance in sorting out the Non-Domiciled issues that are bound to arise.

If you are interested in learning more about this exciting opportunity, please send your CV/resume and include your experience and salary requirements.

We look forward to hearing from you!

Apply Now

Australian Tax Accountant

We have an outstanding opportunity for a qualified CPA or CA designated Tax Accountant.

A large portion of our current customer base is located in Australia and is in need of a dynamic, knowledgeable expat tax accountant who can assist with the filing of their Australian tax returns.

We offer flexibility to work from anywhere in the world as well as the opportunity to network with a community of professionals!

If you are interested please send your CV/resume and include your experience and salary requirements.

We look forward to working with you.

Apply Now

US CPA or Enrolled Agent with Expertise in Expats

Does this describe you?

  • You are a self-starter with at least 5 years’ experience as an expat tax accountant, specifically for US citizens living overseas
  • You possess specific experience with the additional forms and schedules required for expats (1116, 2555, TDF 90-22-1 etc.)
  • You are looking for a long term opportunity that is location independent and that could be a significant and reliable source of income over the coming years
  • You possess a knack for quickly understanding technology, particular when it comes to comes to CRM systems and tax programs
  • You enjoy helping customers have one less thing to worry about while living abroad and are passionate about providing top-notch customer service

If so, we would love to hear from you. If you are interested in learning more about this exciting opportunity, please send your CV/resume and a cover letter that describes your salary requirements, qualifications and why you are interested in working with Greenback.

Apply Now

Sr. Specialist, Customer Marketing Communications

Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a Sr. Specialist, Customer Marketing Communications who wants to join us for the long term and quickly become an integral part of our fast paced, high growth business.

The Senior Specialist, Customer Marketing Communications is responsible for developing and executing customer communications campaigns and programs designed to increase customer completion, retention, deepen customer engagement and promote loyalty and advocacy of the Greenback brand.

The ideal candidate requires a unique blend of marketing project management, digital communications skills, content development, analytical and creative thinking with a passion for understanding and enhancing the customer experiences.  He or she will artfully craft communications campaigns to drive customer engagement and retention, executing flawlessly every time. This individual must have experience developing and executing email campaigns, A/B testing and managing social media campaigns.

Knowledge and experience with CRM (Salesforce) and marketing automation (Hubspot) is strongly preferred. Knowledge of customer lifecycle and loyalty programs, as well as a broad understanding of digital marketing concepts and strategies is a plus.

Essential Duties and Responsibilities

Respond to and perform a variety of functions including:

  • Develop marketing and communications campaigns based on strategic vision of customer experience and lifecycle. Specifically:
    • Develop email nurture campaigns and content, understanding how to craft content to drive key behaviors
    • Measure, test and optimize communication strategy and email campaigns
    • Create framework, CTAs and objectives for monthly e-newsletters, writing content as needed
    • Manage daily and weekly strategy and execution for social media, including Facebook, LinkedIn, YouTube, Twitter and Google Plus
  • Maintain a solid understanding of customer personas and behaviors to create communications and campaigns that drive an integrated, holistic and seamless customer journey.
  • Manage Refer-A-Friend program and other customer loyalty programs by executing strategy, crafting communication objectives and analyzing success of campaign.
  • Manage the customer experience on the website, by analyzing, testing and understanding the customer experience from all angles and being a champion of customer communications.
  • Leverage Salesforce and Hubspot software to manage customer lifecycle marketing, reporting and communications.
  • Gather insights, manage tracking and reporting on customer experience, social and other key marketing KPIs by:
    • Pulling and distributing reports using marketing automation and Salesforce
    • Reporting on weekly, monthly and quarterly KPIs to upper leadership and management team
  • Oversee customer reviews program and web content.  Execute and refine tactics to collect customer feedback.  Analyze and make available to broader stakeholder team for continued optimization of marketing materials and the customer experience.

The minimum education requirements are:

  • Bachelors Degree in a related field strongly preferred, or equivalent experience

The minimum experience requirements are:

  • 3-5 years significant previous marketing or communications experience
  • Incredible attention to detail and proofreading skills
  • Proactive communicator and self starter, able to self-motivate and keep management and peers informed
  • Content management and copy development experience
  • Strong project management, analytical, creative and problem solving skills
  • Communication strategy and campaign development skills
  • Survey design and analysis
  • Excellent written and verbal communication skills
  • Demonstrated track record of increased work responsibility
  • Demonstrated success with analysis and ongoing improvement of areas of ownership
  • Applied knowledge and experience in the following is a plus:
    • Project management
    • Customer segmentation and personas, personalization strategies and test design
    • Content management
    • Marketing automation
    • Salesforce
    • Customer experience design
    • Agency experience

This is a work from home, full time contractor role.

If you are interested in learning more about this exciting opportunity, please submit your CV/resume and a cover letter that describes your salary requirements, qualifications and why you are interested in working with Greenback. Your cover letter must contain a summary of your qualifications and why you are interested in working with us. Submissions that do not include a resume AND cover letter will not be considered.

 

Apply Now

General Manager

Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, resourceful team working virtually across the globe. We are currently hiring for a General Manager to help take our business to the next level. Since we started the business in late 2008, we have grown significantly each year- and 2015 will be our best year yet- but we have extremely high ambitions (and opportunity) to grow the business even further over the next 3-5 years.

If you love a good challenge, get excited by the idea of growing and leading a team to disrupt a traditionally stodgy industry, and are passionate about providing an amazing customer experience, this role is for you!

The General Manager will:

  • Manage the business, end to end, on a day to day basis. No one will be looking over your shoulder, so you need to have the ability to lead a team and manage independently, with the resourcefulness and professional maturity to know when to solve problems on your own vs when to consult with the business owners. Your team will be all over the globe, operating across time zones. At the same time, you will be working directly with the owners of the company, and therefore have direct access to mentoring, coaching and professional development from the business owners
  • Have a knack for leadership (incl HR) and a track record of growing teams to not just high performance, but exceptional, world class performance
  • Love numbers, and be comfortable digging into the finances and operate using a data driven approach
  • Display executional excellence. A business cannot grow without the underlying solid business fundamentals that underpin it. You need to execute flawlessly. This is a role for someone who can “do” not just “think”

This role is right for you if:

  • You love a good challenge, and you get excited about working on something new, ripe for change, and that will keep you on your toes
  • You can follow a strategic plan, and execute flawlessly. The business owners will set the goal posts and the destination, you will work to make sure the team not only meets but surpasses those goals.
  • You are not afraid of hard work, and understand that sometimes the path to transformative growth is not a straight line.
  • Be comfortable operating in a high energy, high pace environment. It can feel uncomfortable to enact change, and you need to thrive in that space- not just tolerate it
  • Have a passion for excellent customer care. In the end, the most important role for the General Manager is ensuring that we deliver outstanding customer care at every step.

Does this role sound interesting to you? If so, please submit your resume AND cover letter. Also, please include your responses to the following in your cover letter:

  • Why you want to lead the Greenback team vs another business. What is exciting to you about Greenback?
  • Three words that people (friends, colleagues, managers, anyone) would use to describe you.
  • Your salary requirements (be specific- if you don’t know what you want to earn, then tell us what you earned in your last full time role)
  • Why we should hire YOU! What are you particularly good at?
Apply Now

Customer Champion

Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a Customer Champion (Customer Service Manager) who wants to join us for the long term and quickly become an integral part of our fast paced, high growth business. This is an exciting opportunity for an experienced customer service guru to do what they do best – make sure our customers LOVE working with us.

The Customer Champion will be responsible for, but not limited to the following:

  • You will be our voice with the customer. It is your job to:
    • Ensure customer questions and issues are addressed- you will be on chat/email/phone ensuring that customers get exactly what they need- quickly, accurately, and that they walk away from their interaction with you fully satisfied. This relates to both service and billing questions/concerns (end to end customer service)
    • Use, with 100% accuracy, the right tracking and reporting tools to ensure we have a full and deep understanding of trends as it relates to issues and opportunities
    • Bill customers: in any situation where manual billing or troubleshooting relating a bill is needed, you will be responsible for this on a daily basis.
    • Setting customers up on our customer portal (both the initial setup of a new customer and assistance trouble shooting any issues or questions the customer has as they use the portal)
    • Provide reporting- both quantitative and qualitative- to ensure that the broader Greenback team understands customer sentiment. This requires you to read between the lines in customer interactions.
  • Because the workload for this role fluctuates depending on time of year, you will also be expected to chip in on other projects at the less busy time of year. Examples of types of projects: research, data collection and analysis, reporting. Will vary based on business needs at that moment.

The ideal candidate for this position will display:

  • Executional excellence. You need to be the kind of person who never misses a deadline, an email, or a typo.
  • Empathy, listening and relationship building skills. Do you like talking to people? Do you have the ability to stay calm and cool and make people feel comfortable? We need someone who is unflappable, and exudes confidence and control to customers
  • Highly honed communication skills both written and verbal.
  • The ability to work with peers, staff and senior management collaboratively in a virtual, team-oriented environment.
  • Ambition, drive and the desire to work hard. We are looking for someone who is tenacious and does what it takes to get the job done. This business is highly seasonal and is not for the faint of heart!
  • Ability to work under high stress situations (tax deadlines!)
  • Self-motivated and energetic. No one will be looking over your shoulder.
  • You will be responsible for producing reporting, so you must have the numerical and data skills to be able to deliver clear, easy to use reporting and interpret that information for senior management.
  • Unquestionable level of integrity and respects quality assurance requirements.
  • Comfortable learning and using new technology, particularly our CRM system.
  • Not required but if you are an American living abroad, that is a plus (you will understand our customers!)

This is a work from home, full time contractor role. Salary Range: $30,000 – $35,000

If you are interested in learning more about this exciting opportunity, please submit your CV/resume and a cover letter that describes your salary requirements, qualifications and why you are interested in working with Greenback. Your cover letter must contain a summary of your qualifications and why you are interested in working with us. Submissions that do not include a resume AND cover letter will not be considered.

 

Apply Now

Administrative Assistant

Greenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking an experienced administrative assistant who wants to join us for the long term and quickly become an integral part of our fast paced, high growth business. This is an exciting opportunity for an experienced customer service guru to do what they do best – make sure our customers LOVE working with us.

The role is varied and will basically be our right arm! The job will basically be acting as the hub for our team- helping to manage processes to bring in new hires (onboarding, screening resumes, etc), reporting against key business metrics, managing spreadsheets and databases, and making sure the business runs smoothly. If you love to be busy and make a difference, and create order out of chaos, this is the role for you!

The ideal candidate for this position will display:

  • 3-5 years working in an administrative role, with senior management, with proven track record of excellence
  • Experience working remotely (either full time or part of the work week)
  • Executional excellence. You need to be the kind of person who never misses a deadline, an email, or a typo.
  • Ability to follow instructions
  • Project management skills- the ability to manage a project end to end, and make sure no balls get dropped
  • Highly technical. You will be exposed to multiple online tools, and you will be responsible for working within them, so ability to get in and use the systems and optimize them is critical
  • Extremely organized and process driven.
  • Ability to handle lots of balls in the air, without breaking a sweat
  • Highly honed communication skills both written and verbal.
  • The ability to work with peers, staff and senior management collaboratively in a virtual, team-oriented environment.
  • Ambition, drive and the desire to work hard. We are looking for someone who is tenacious and does what it takes to get the job done. This business is highly seasonal and is not for the faint of heart!
  • Ability to work under high stress situations (tax deadlines!)
  • Self-motivated and energetic. No one will be looking over your shoulder.
  • You will be responsible for producing reporting, so you must have the numerical and data skills to be able to deliver clear, easy to use reporting and interpret that information for senior management.
  • Unquestionable level of integrity and respects quality assurance requirements.
  • Comfortable learning and using new technology, particularly our CRM system.

 

Apply Now

What our team members say about working with Greenback

I enjoy working for Greenback because of the wide variety of people I meet! I have worked with authors, actors, entrepreneurs and more from all areas of the world! I’m always interested to hear their stories and get to know them personally. – Jessica

As an expat tax accountant, I like working for Greenback because it allows me flexibility in the workplace while still having a career I love. –  Katherine

I love working for Greenback because their commitment to their customers extends to their team members, as well. They provide all the resources, support and encouragement I need to be successful in my position and I couldn’t be happier with the friendliness of the team as a whole. – Meredith