Privacy Policy

The last update to our Privacy Policy was posted on December 18, 2013. This Privacy Policy governs the privacy terms of our Website, www.GreenbackTaxServices.com, as owned and operated by Greenback Expat Tax Services™ (Greenback), and the services we provide therein.

Definitions

“Non Personal Information” is information that is not personally identifiable to you and we automatically collect when you access our Website with a web browser.
“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained in order for us to provide you with products and services. Personally Identifiable Information may include information such as your name, address, phone number, email address, social security number, financial information, country of origin, case file information, credit card information, and other related information that you provide to us or that we obtain about you.
The terms “us” or “we” or “our” refers to Greenback, the owner of this Website.
A “Member” is someone who has registered with our Website to use our Service.
“Service” refers to the tax services we provide to our Members.
A “Visitor” is someone who browses our Website, but hasn’t become a Member.
A “User” is a collective identifier that refers to either a Visitor or a Member.

All text, information, graphics, audio, video, and data offered through our Website, whether free to all or part of our paid Service, whether originating from us or from our Users, are collectively known as our “Content.”

Our Commitment to Your Privacy

This Privacy Policy tells you what Personally Identifiable Information we may collect from you, how we may share this information, and how you can limit our sharing of your information. Greenback is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and that you do so in a safe and secure online environment. Greenback and its affiliates are committed to respecting your privacy and recognize the need for appropriate protection and management of your Personally Identifiable Information you share with us.

Links to Other Websites

Our Website may contain links to other websites that are not under our control. These websites may have their own policies regarding privacy and terms of use. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our Visitors. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies and terms of use, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

What Information We May Collect

Generally, our customers and investors can visit our Website without providing or revealing any personal or Personally Identifiable Information. We receive and store certain types of information whenever Visitors interact with our Website. We may track the Internet domain address from which our Visitors visit our Website and analyze this data for trends and statistics.

Our Website also uses the ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type into our Website. ClickTale does not collect Personally Identifiable Information that you do not voluntarily enter in our Website. ClickTale does not track your browsing habits across other websites that do not use ClickTale services. For further information about your privacy with regards to ClickTale, see ClickTale’s privacy policy. We use the information collected by ClickTale to better understand how Users of our Website make use of its functionality and features. If you don’t want this information to be tracked, you can choose to disable it here. Other than this, unless a Visitor to our Website voluntarily provides Personally Identifiable Information to us, they remain anonymous.

When you register for our Service, we will receive and store certain Personally Identifiable Information that you provide to us in the registration process, whether through our Website or by email. This information may include your name, address, telephone number, social security number, credit card information, birth date, gender, occupation, marital status, email address, and other similar personal or preference data that you provide to us. Whether or not you provide such information to us is completely your own choice. However, you understand that due to the nature of our Service, we cannot provide our Service to you if you do not provide use with such information.

How We Use Your Information

We use the Personally Identifiable Information you provide for our internal purposes, and of course, providing you with our Service. This can include processing your Personally Identifiable Information; completing Internal Revenue Service and other governmental forms on your behalf using such information; and transmittal of such forms to the Internal Revenue Service of other such governmental entities.

Also, we may contract with third-party service providers to provide certain services for our business, such as additional processing or review of your tax return, accounting, credit card processing, and computer system services. We provide the information needed for these service providers to perform these services. The information we provide may include Personally Identifiable Information. However, these service providers are not authorized to use any of the information we share with them for any purposes other than to provide services to us. In certain cases, we may ask you to execute a written consent form so that we can share information with such providers.

We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. In these instances, the information is not provided to these agencies or organizations for marketing or any other unrelated purposes.

Finally, if some or all of the business assets of any our company are sold or transferred, we generally would transfer the corresponding information regarding our customers and Visitors to the purchaser. We also may retain a copy of that information.

Changes to Your Information 

You may update your registered Personally Identifiable Information at any time by the facilities as found on our Website. This includes your name, password, email, and postal address. You may also manage your mailing preferences and email formats.

If at any time you would like us to update your Personally Identifiable Information or remove you from our email or postal mailing lists, or if you need assistance with the modification of your information, send us an email with your request.

Opting Out of Sharing Information 

You may opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.

Protecting Your Child’s Privacy

Our Website is not designed for use by anyone under the age of 18 (children). We do not verify the age of our users nor do we have any liability for verifying a user’s age. If you are under the age of 18, please do not attempt to use our Website. If you are a parent or guardian and believe your child is using our Website, please contact us. If children submit information to us and we know that the individuals submitting the information are indeed children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties.

Our Email Policy

Our affiliates and we fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission. We believe that your email address is personal and should be kept that way. We use your email address to provide better customer service, to facilitate your transactions with our third-party marketing partners, and to be able to inform you of the Internet offers and promotions from us or our affiliates.

Our Security Policy

Because we all benefit from Internet security, we have taken steps to build and manage a system that you can use with confidence. We use sophisticated encryption and authentication tools to protect the security of the Personally Identifiable Information that you share with us. When you upload your private documents to our Website, we will encrypt this information before it travels over the Internet using industry standards for secure online transactions. The Personally Identifiable Information you provide to us is preserved behind a firewall, instead of being directly connected to the Internet. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the Personally Identifiable Information you have provided to us.

However, you understand that certain areas of our website, such as comment or review forms, are not considered protected. Any information you disclose in these forms could be intercepted by third parties. Furthermore, you should never post Personally Identifiable Information to any areas of our Website that indicate you are posting to a public area (i.e. a review of our services), as it can be seen by everyone. As stated in our Terms of Service, we do not have a duty to monitor such postings, so your actions could result in everyone viewing our Website seeing the information you post.

You should never transmit any private documents or other Personally Identifiable Information to us by email. Email is generally an insecure method of communication and easy for third parties to intercept. If you do send information to us by email, you should use password protected files and you should NOT send the password for such files in the same email.

Generally, for anything you don’t want anyone else to see except us (i.e. private documents), we recommend that you use our secure online upload services that we setup for you when you use our Service. That way, you have the greatest chance of protecting your Personally Identifiable Information.

We urge you to keep your password for our Website in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to our Website. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

Use of Payment Source Information

You will have to provide us with payment source (i.e. credit card) to purchase other products and Service from our Website. We do not store your payment source information as we use third-party billing services. We do not control these services. We will use our best efforts to make sure that your payment source information is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your information from unauthorized use.

Cookies

Our Website may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of our site you have visited, so the next time you visit the site, we can better personalize the content that you see on our Website. Most browser software can be set to reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work correctly or at all. We do not place Personally Identifiable Information in Cookies.

“Do Not Track/Follow” Settings

In compliance with applicable laws, we want you to know that our Website does not currently honor “do not track” or “do not follow” settings as your web browser may allow, nor do we have any liability for not doing so. If we change our policy in the future, it will be reflected here in an update to our Privacy Policy.

Web Beacons

We may also use web beacons to collect Non-Personal Information about your use of our Website and the Websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (a) allows us to statistically monitor how many people open our emails and (b) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Websites or those of our sponsors’. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission.

Changes to Our Privacy Policy

From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the “Last Updated” date at the beginning of this Privacy Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our Websites and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy, so we encourage you to review it periodically.

Questions About Our Privacy Policy

To help us improve our privacy and security policies and practices, please send us your questions and feedback using the Contact Us form on our Website.